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The DCT Logistics Mission
is to:
Provide best-in-class service to our customers to create sound
business partnerships
Develop customized programs that solve the unique logistics
needs of each individual customer
Provide continual feedback of our performance.
The DCT Business Model creates a synergistic partnership with
our customers through a combination of our 6-step business model
and our client-focused, expert DCT staff. The initial logistics
plan will achieve and in many cases, exceed your short-term
business goal and establish the foundation for long-term success.
We will continually re-define your logistics plan to accommodate
your changing business needs.
DCT 6-Step Business Model
Step 1
Customer Needs Analysis
An evaluation and assessment of DCT services which incorporate
your business objectives.
Step 2
Transition Planning
Resulting in a comprehensive, phased approach plan for each
applicable service.
Step 3
Implementation
Execution of the plan with the logistics team comprised of
DCT and customer resources.
Step 4
Procedures Documentation
Delivery of detailed operations manuals tailored to your business,
to ensure long-term success with the logistics plan.
Step 5
Performance Measurement
Access to reports containing performance measurements and
incorporating requirements for specific management standards
and goals.
Step 6
Management Review
Regularly scheduled review sessions allow joint assessment of
performance and assurance that DCT Logistics meets the changing
needs of your business.
DCT Customer Service Team
The foundation of DCT Logistics is the hiring of client-focused,
intelligent, well-trained and driven individuals whose standard
is to provide the highest level of customer service. Customer
service representatives are experts in the following areas:
Inventory Management
Product Receipt
Physical Location Control
Product Shipment and Activity History
Cycle Counting
Physical Inventories
Audits and Reconciliations
Order Processing
Order Receipt and Entry
Consignee Communication
Telephone, Fax and Email
EDI Interface as Required
Shipment Confirmations
Reporting
Inventory Levels
Service Quality
Activity Levels
Product Status
Client Specific
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